Refund policy

Return Policy

At Planto, we are committed to providing the highest quality products and ensuring customer satisfaction. Due to the nature of our products, we are unable to accept returns once a purchase has been made. We appreciate your understanding and are here to assist you with any concerns you may have.

Cancellation Policy

  • Cancellation Before Shipment: You may cancel your order before the product is shipped. To cancel your order, please contact us at support@plantostore.com as soon as possible.
  • Cancellation After Shipment: Once the product has been shipped, the order cannot be cancelled.

Damaged Products

If you receive a product that is leaked or broken, we are here to help. Please follow these steps:
  1. Take clear images or videos of the damaged product along with its packaging.
  2. Email the images or videos to support@plantostore.com.
  3. We will investigate the issue and ship a replacement product to you or issue a refund.

Refund Policy

  • We will process your refund within 1–3 working days after receiving your cancellation request.
  • The refund will be credited to the same account from which the payment was made within 24-48 business hours. In some cases, it may take an additional 2–3 business days for the amount to reflect in your account.
  • Additionally, we offer a hassle-free option of refunds through coupons, which can be used for future purchases.
For any questions or further assistance, please feel free to contact us at support@plantostore.com.

Thank you for choosing Planto!