Shipping policy
Order Processing Time
- Average Processing Time: We aim to process orders within 1-5 business days.
- Special Occasions and Sales: Processing times may be slightly longer during peak periods.
- Note: The processing time starts the day after you place your order.
Delivery Time
- Post-Processing: Once your order is processed, our logistics partner will collect it from our warehouse.
- Delivery Timeframe: Delivery usually takes 3-7 business days, depending on your location.
Bulk Order Information
- Contact: For bulk orders, retailing, or corporate gifting, please email us at support@plantostore.com.
- Discounts: We offer generous discounts for bulk orders and corporate gifting.
- Payment: Full payment is required before we can process bulk orders.
- Lead-Time: Please allow 7 business days for processing bulk orders.
Order Processing and Modifications
- Order Modifications: You can modify your address or contact details until your order leaves our warehouse. Unfortunately, we cannot make changes to the items in your order once it's confirmed.
- Sales Period: During sales periods, we do not offer refunds unless there are discrepancies in your order.
- Order Cancellations: We may need to cancel orders for reasons such as stock unavailability, inaccuracies in product/pricing information, or misprints. We appreciate your understanding in such cases.
- Unboxing Video: To help us ensure your satisfaction, please record an unboxing video when you receive your order. This helps us address any issues promptly.
- Special Requests: While we do our best to accommodate special requests like expedited delivery or specific delivery times, we can't guarantee these requests can always be fulfilled by our courier partners. If you have any special requests, please WhatsApp or call us before placing your order.
Thank you for choosing Plantostore.com! If you have any questions or need further assistance, please contact us at support@plantostore.com.